Frequently Asked Questions
What is your return policy?
We kindly ask for your understanding that we do not accept returns or exchanges for size discrepancies.
Please be sure to check the size chart before placing your order.
You can find the perfect fit by measuring your pet's weight, girth, and neck circumference in advance.
Please feel free to contact us if you have any questions.
Are there any purchases eligible for the sale?
Sale prices apply only to eligible products and during the specified sale period.
Please check the final payment amount during the checkout process before completing your purchase.
※ Prices will return to their regular rate after the sale ends.
When will my order arrive?
Orders are typically shipped within 7 to 14 business days after placement.
Delivery times vary depending on the destination country or region.
We recommend placing your order well in advance if you need it by a specific date, such as for a gift or if you are in a hurry.
※ Please note that shipments may take longer during peak seasons or due to customs clearance procedures.
Where are your products manufactured?
Our products are manufactured by our overseas production partners.
We carefully select our partners to ensure we can deliver high-quality products at fair prices.
Please shop with confidence, knowing that our products are designed with your beloved pets in mind.
How much is the shipping?
Thank you for your inquiry.
Currently, Kizuna Pets offers free shipping on all orders. There are no shipping fees, so please feel free to enjoy your shopping with peace of mind.🐾