■About Orders
Q. How long does it take for an order to arrive after it's placed?
After confirming your order, we usually ship it within 7-15 business days (excluding holidays). Delivery times vary depending on the region.
Q. Can I cancel my order?
Cancellations are possible within 24 hours of placing the order (Japan Standard Time - JST, before shipment). Please contact us via the inquiry page as soon as possible.
■About Payments
Q. What payment methods are accepted?
We accept Shop Pay, Apple Pay, and Google Pay.
■About Returns and Exchanges
Q. Can I return or exchange an item?
We accept returns and exchanges for unused and unopened items within 14 days of product arrival. Please contact us for more details.
*Please note that hygienic items (such as toothbrushes) cannot be returned.
About Products
Q. Is pet safety confirmed?
Our store prioritizes pet safety and only handles products from carefully selected materials and manufacturers.
Inquiries
For questions not covered above, please feel free to contact us via the inquiry page.